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Knowledge@Wharton Essentials

The Customer of Tomorrow

Strategies for Keeping Pace with Rapidly Changing Behaviors, Technologies and Expectations

Knowledge@Wharton

Foreword by Barbara Kahn

With consumer decisions being made at increasing speed and the time it takes to win wallet-share rapidly shrinking, how can you prepare?

Today’s customer has more access to information and influencers, at a click or swipe, than ever before. The speed at which consumer decisions are made keeps increasing, and the time it takes for battles over wallet-share to be won or lost is shrinking rapidly. Every fundamental assumption about customers is now being challenged: how they shop, where they shop, and why they shop. In this rapidly evolving environment, understanding consumers’ behaviors is more critical than ever.

The Customer of Tomorrow examines many of the changing behaviors, technologies, and expectations that companies must understand in order to build valuable and lasting relationships in the years to come. Drawn from the best of Knowledge@Wharton’s reporting, this volume in the Knowledge@Wharton Essentials series features stories addressing:

  • Customer loyalty in the age of big data
  • When more data doesn’t mean better customer service
  • How to build loyal customers in the information age
  • Why customer service is often the ignored side of social media
  • When does it make sense to have a bricks & mortar location for customers
  • How to bring in new customers

This quick read features Knowledge@Wharton’s reporting on the research and thought leadership of David Bell, Peter Fader, Barbara Kahn, among others. The Customer of Tomorrow will help you continue to win wallet-share with your customers.

About Knowledge@Wharton Books

Insights and inspiration business leaders can use today—from The Wharton School’s online journal of business analysis

Knowledge@Wharton Books offer you the best of Knowledge@Wharton’s signature reporting, including in-depth coverage and analysis of important business trends, accessible explanations of the latest business research, and inspiring conversations with today’s thought leaders in a convenient, portable format.

This practical line of books includes three series:

  • Knowledge@Wharton Originals: All-new, in-depth coverage of timely and important business matters and trends, featuring key takeaways that business leaders and professionals can leverage immediately
  • Knowledge@Wharton Essentials: Collects the best of Knowledge@Wharton’s reporting on a single topic of significant business concern, laying out the challenges and offering solutions
  • Knowledge@Wharton Conversations: Collects Knowledge@Wharton’s most popular in-depth interviews with today’s thought leaders on a single topic of broad interest, offering inspiration you can use to transform your thinking on a current challenge or opportunity

Each Knowledge@Wharton ebook offers you what you need to address a business challenge or opportunity head on—today.

Publication Date: 04/28/2015
Publisher: Wharton Digital Press
ISBN: 9781613630648

 

Buy the Knowledge@Wharton Books Ebook Bundle for only $14.98: bit.ly/1YQ2iyf